Please allow up to 14 days before contacting us. If you received a "Confirmation of items shipped" email with a tracking number (for orders of bows), please refer to CanadaPost tracking.

After 14 days, if you did not receive your package, please message us on here or on Instagram. In some instances, packages are returned to us if the address indicated in the order is incorrect. We encourage you to verify if you have input the correct shipping address when checking out.

In the very rare cases where a package is lost in the mail by CanadaPost, you may contact CanadaPost directly. No refund from J'em & Co. will be made as we are not responsible for any loss after the orders are shipped.

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